Particular conditions of purchase

Specific Conditions of Online Purchase of the Website www.semillasdalmau.com

1.- What is the purpose of these particular purchase conditions?

These conditions regulate the operation and functioning of the distance sales service through www.semillasdalmau.com (hereinafter, the site or website) of SEMILLAS DALMAU, SL, (hereinafter SEMILLAS DALMAU) with NIF B96672571, with fiscal domicile and domicile for notification purposes at c/ Bailén, 30 – 46007 (Valencia) Spain, registered in the Mercantile Registry of Valencia in Volume 5882 Book 3188 Folio 31, Page number V-56242, Section 8th, Registration 1st.

2.- What is the regulation applicable to the purchasing process?

These conditions have been prepared in accordance with the provisions of Law 34/2002, on Services of the Information Society and Electronic Commerce; Law 7/1998 on General Contracting Conditions; Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, and any legal provisionssultan of application.

3.- How are these particular purchase conditions accepted?

The Client who acquires articles or products through the website admits having read these conditions during the purchase process and if he completes the aforementioned purchase process, he expressly expresses his full and unreserved adherence to each and every one of the clauses contained in these conditions.

The conditions described here may be modified at any time at the request of SEMILLAS DALMAUTherefore, these conditions will only be valid for each purchase or contract made by the Client to which they are applicable at that time and to which they have adhered.

Therefore, SEMILLAS DALMAU informs the Client that he must read the conditions in each purchase made through the website.

The Client may access these conditions at any time, without the need to purchase an item or product through the website. Likewise, the Client may store them in their computer system and, where appropriate, obtain a physical copy by printing them.

If you have any questions related to these conditions, you can contact SEMILLAS DALMAU through the following email address seeds@semillasdalmau.com

4.- What are the contracting parties?

On the one hand, the seller, SEMILLAS DALMAU, SL, (hereinafter identified as SEMILLAS DALMAU) with NIF B96672571 and address for the purpose of comunications for any question arising from this contract at c/ Bailén, 30 – 46007 (Valencia) Spain and contact email address seeds@semillasdalmau.com

And on the other hand, the buyer identified in these conditions as the Client, whose data is entered by himself in the registration form to make the acquisition of any article or product of SEMILLAS DALMAU prior acceptance of these conditions.

5.- What is the object of the contract?

The purpose of the contract is to regulate the Particular Conditions of Purchase of the articles or products that it commercializes SEMILLAS DALMAU through the website www.semillasdalmau.com, (hereinafter the site or website).

Access to information is completely free, while the service of acquisition or purchase of items or products is onerous, specifying at all times the current prices of the item or product, shipping prices and tax charges.

These contractual conditions are applicable exclusively to consumers, without the commercial resale of the items or products purchased being permitted under any circumstances.

6.- What is the availability of the service?

The articles and products offered through the website will be available only while stocks last, in the national peninsular territory, the Balearic Islands and the European peninsular territory and the Canary Islands, Ceuta, Melilla, and other countries are excluded.

7.- What is the language of the service?

The contracting procedure will be carried out in Spanish, English or French, and may SEMILLAS DALMAU In the future, establish the possibility of carrying out the contracting in other languages ​​that may be specified.

8.- What are the procedures to conclude the contract and purchase procedure?

8.1. Selection of the article or product:

In order to facilitate the Client's search for the articles offered through www.semillasdalmau.com/tienda-online are classified into different groups depending on the adaptation of the different types of seeds to the climate. By choosing one of these categories, the website shows the Customer various types of products along with their reference, a brief description of the item or product, the possibility of downloading its file and the sale price.

Once the item or product has been chosen, the Customer can add it to their “Cart”, for which they only have to press the “Add to Cart” button that they will find in the central part of the screen and select, if applicable, and enter the desired number of units in the existing box. You will then need to press the “Add to Cart” button again.

If you want to add more items or products to the Cart, you can return to repeat the process.

As you add items or products to the Cart, a draft order will be updated simultaneously, which you can consult at any time by clicking on the “Cart” icon in the upper right corner of the screen.

By clicking on the "See my shopping cart" icon, the Customer will be able to estimate the cost of their purchase, indicating if they have any discount coupons, gift vouchers, and the shipping costs and taxes that may be applicable. If you are satisfied with the order and its cost, the Customer may click on the "Place Order" icon.

To place the order, the Customer must follow the following steps:

- Step 1:

Customer access: If the buyer is a Registered Customer, the application will ask for their username or email and password and they will be able to continue placing their order. If the buyer is a New Customer and is not registered, they can access as a guest or register and create a registration account on the website. By choosing to create a registration account on the Website, Customer will be able to shop faster, stay up to date on order status, and view information about their previous orders.

Account Registration: to register an account as a New Client you must fill in the information requested and accept the conditions and policies of the website:

Personal details:

•Name*

•Surnames*

•Company name (optional)*

•DNI/NIF*

•Email*

•Telephone*

• Username

  • Password*

Address:

• Address 1*

• Address 2

• City*

• Postal Code*

• Country*

• Region/State*

The fields marked with an asterisk must be completed by the Client.

Likewise, in the registration form, the Client will be asked for his express authorization so that SEMILLAS DALMAU can send you by email the newsletter and commercial information related to the articles or products and services marketed by SEMILLAS DALMAU, promotions, sales and other campaigns. Without prejudice to the comuninformative information regarding the processing of the Client's personal data that is included in the registration form itself, it is recommended that the Client access the Privacy Policy for more information about it.

Make Payment as a Guest: to acquire an article or product as a guest, you will only have to fill in the information requested for said management (which will be the same as that indicated for the creation of a registration account on the website except for the password) and accept the conditions and website policies. In this case, if you wish to place an order again, you will have to supply the required information again as the application will not register it and will not create a Registered Customer account that can be accessed by entering a password.

- Step 2:

Billing Details: The billing information indicated by the Client may be modified in this section.

- Step 3:

Delivery Details: The delivery address indicated by the Client may be modified in this section.

- Step 4:

Method of delivery: In this section, the Customer can indicate the delivery method chosen for the order and obtain updated information on the corresponding delivery costs. You may also include any comments and delivery instructions you deem appropriate.

- Step 5:

Payment method: In this section, the Client can indicate the payment method chosen from among those offered by the website. Payment can be made by debit or credit card and bank transfer.

The Client must accept all the legal terms in order to continue and confirm the order (use policy, privacy policy and these particular conditions of purchase).

- Step 6:

Confirm Order with Payment Obligation: Finally, the Client will be able to confirm the order in view of the complete information offered in this section on the total cost of the order, including delivery costs and applicable taxes. If the order is processed correctly, a message will appear on the screen indicating that it has been so and the Client will receive an email at the address indicated with the confirmation and all the information associated with the order placed. When the Client is registered, he will be able to see the history of his orders in My Account by “clicking” on History. If your purchase has a download associated with it, you will be able to go to the download page to download the file(s).

In case of doubt or question you can contact our Customer Service through the telephone number + 34 96 342 36 73 and email address seeds@semillasdalmau.com

8.2 Prices, payment method, shipping and delivery costs

The prices applicable to each item or product are those indicated on the website on the date and time of placing the order, expressed in (€) euros, all of them including Value Added Tax (VAT), together with other taxes. that could correspond. These prices, unless expressly stated otherwise, do not include insurance or shipping costs or any other additional services and annexes to the item or product purchased or discounts, all of which will be applied prior to making the payment showing the total amount to pay.

The offers will be applied if they are duly marked and identified as such, conveniently indicating the previous price and the price of the offer.

The payment of the selected articles or products will be made through the payment systems available on the website such as credit card, debit card or bank transfer, leaving the payment method at the Client's choice. Payment must be confirmed by the corresponding financial entity.

The Customer must also select the preferred shipping method for each order, taking into account that in each case they must pay the corresponding additional shipping costs according to the information provided during the purchase process.

SEMILLAS DALMAU will make the delivery through a courier service (between 24-72 hours), within a maximum period of 3 days from the acceptance and confirmation of payment by the corresponding financial institution. The sealed and properly protected merchandise will be delivered to the address indicated by the Client, except Saturdays, Sundays and holidays.

SEMILLAS DALMAU guarantees the shipment within the periods and areas indicated above of all items or products in stock for all orders that are received through the website before 12:00 noon, once payment is authorized. Orders received on Saturdays, Sundays and holidays will be considered received on the first business day after it.

SEMILLAS DALMAU is not responsible for possible delays due to causes beyond its control, in the delivery of your order.

Once the merchandise has been received, the Client must check its condition at the time of delivery.

If you do not receive it properly sealed, you must refuse delivery. If possible, and without prejudice to the legally valid guarantees, try to open the merchandise in the presence of the agency in charge of its transport and if you see something in poor condition, the Client must state it on the delivery note by adding their signature.

If it is not in the place indicated for delivery when the order arrives, the transport agency will leave a note and later the same transport agency will contact the Client through the means of contact provided by the Client to arrange another delivery time.

9.- How is the contract formalized between the buying and selling parties?

To place an order, the Customer must follow the online purchase procedure described in the section that describes the “procedures to conclude the contract and purchase procedure” of these conditions and "click" on "Confirm Order with payment obligation".

After this, you will receive an email acknowledging receipt of your order. This does not mean that the order has been accepted, since all orders are subject to our acceptance, which will take place once the payment has been confirmed by the corresponding financial institution.

Once payment is confirmed, SEMILLAS DALMAU will make the shipment and send the Customer a message confirming that the order has been shipped (“Shipping Confirmation”).

The contract for the purchase of an article or product between SEMILLAS DALMAU and the Client will be formalized only when SEMILLAS DALMAU send the “Shipping Confirmation”.

The Customer is informed that all orders for items or products made through the website are subject to their availability. In this sense, if there are difficulties regarding its supply, or if there are no items in stock, we will refund any amount that the Customer may have paid without undue delay and in any case within a maximum period of 30 days.

10.- What is the validity of the purchase procedure as proof of acceptance and completion of the contract?

Both parties – SEMILLAS DALMAU and the Client – ​​expressly declare that the fact of electronically following all the steps described in the section “procedures to conclude the contract and purchase procedure” for the purchase process of the articles or products of SEMILLAS DALMAU, supposes the full and express acceptance of these particular contracting conditions, understood as sufficient to contract.

11.- What is the price and the existence of offers, promotions and discounts?

The prices of the articles or products of SEMILLAS DALMAU that the Client can acquire through the website will always be published next to each article or product and will be shown in (€) euros. SEMILLAS DALMAU publishes both the price of each item or product unit, the subtotal, the amounts of the taxes that are applicable to each item or product according to current legislation, as well as the expenses derived from the shipment or any others that affect the Client. In any case, SEMILLAS DALMAU will provide the Customer with the itemized price during the purchase process, allowing the Customer to know the exact amount of the item or product and the other concepts indicated above.

Likewise, SEMILLAS DALMAU makes it clear that the Offers, Promotions and Discounts that appear published on the website will be conditioned and limited to the articles or products on which they are advertised, to the period of time that is established as well as to the remaining conditions that, unilaterally , SEMILLAS DALMAU decide to set. In any case, SEMILLAS DALMAU will indicate in a clear, visible and express way the aforementioned information so that the Client can distinguish and understand what the price is and, where appropriate, the Offer, Promotion or Discount.

12.- What are the forms of payment?

The payment method of the order will be the one that the Client chooses when placing the order, from among the payment methods allowed by SEMILLAS DALMAU.

The Client may choose to pay by debit or credit card and bank transfer. Payments can be made with Visa, Visa Electron, Mastercard and Maestro cards.

The card with which the payment is made must be owned by the Customer who purchased the item or product from SEMILLAS DALMAU. In the event that the holder of the credit card and the Client are different persons, it is an inexcusable requirement that the purchase be made by the holder of the card.

For such purposes, SEMILLAS DALMAU is exonerated from any responsibility derived from the breach of this clause, not responding SEMILLAS DALMAU of the purchase made by a Client with the card owned by a third party.

  • Payment by card will be made through a secure SSL payment gateway belonging to Cajamar under a protocol and encryption that guarantees the security of the data issued by the Client.

En este sentido, SEMILLAS DALMAU is exonerated from all responsibility in relation to the confidentiality and security of the information and data provided by the Client when paying for their purchases through the website through the systems provided, to the extent that the treatment of said information and data is not under the exclusive control of SEMILLAS DALMAU but of the third-party providers of financial intermediary services.

The Customer may request the invoice corresponding to their purchase by checking the box enabled for this purpose as well as by request via email seeds@semillasdalmau.com or phone number +34 963 423 673.

The order confirmation and proof of purchase will not be valid as an invoice.

13.- Are there additional shipping costs applicable?

Any additional shipping cost will be informed during the purchase process.

Depending on the shipping method chosen by the Customer, they must pay the corresponding additional shipping costs according to the information provided during the purchase process.

14.- In what term will the article or product be delivered?

SEMILLAS DALMAU will make the delivery through a courier service within a maximum period of 3 days (except Saturdays, Sundays and holidays) in the Peninsula from receipt and confirmation of payment by the corresponding bank. The sealed and properly protected merchandise will be delivered to the address indicated by the Client, except Saturdays, Sundays and holidays.

The item or product will be sent to the address that the Client has expressly provided in the form that is completed to make the purchase through the website.

For this reason, the Customer is requested to check prior to the formalization of the purchase that they have correctly entered their contact information.

En este sentido, SEMILLAS DALMAU is exonerated from any responsibility in the event that the delivery of the item or product cannot be executed or is executed late due to inaccurate or incomplete data, due to the absence of the Client or due to Force Majeure. "Case of force majeure" shall mean all those causes that could not have been foreseen, or that were still foreseen to be unavoidable, and that result in the breach of any of its obligations. Among them, but not limited to, strikes, both by their own workers and by outside workers, insurrections or revolts, as well as regulations issued by any civil or military authority, natural disasters such as earthquakes, floods, lightning or fires, wars, lockouts or any other situation of force majeure.

The Customer is reminded that any transport and delivery costs derived from the acquisition of an item or product through the website will be indicated and, where appropriate, charged exclusively at the time of making the purchase through the website, therefore that the Client must not make any disbursement at the time of receiving it.

15.- In what cases SEMILLAS DALMAU reserves the right not to accept an order?

SEMILLAS DALMAU You may cancel any confirmed order or not accept an order placed for the following reasons:

  • Technical error and/or typographical error in the prices or in the rest of the data of the products contained in the web page.
  • Lack of availability.
  • When there are indications that the order may be fraudulent.
  • When there are reasons that indicate that the Client is a minor.
  • When SEMILLAS DALMAU has not been able to deliver the order to the address provided by the Client.
  • Payment error due to any event of force majeure.

In these cases, SEMILLAS DALMAU will fully reimburse the amounts that had been paid through the same process that the payment was made.

16.- What does the right to withdraw from the purchase that the Client has or right of withdrawal consist of?

The Client may exercise their right of withdrawal in accordance with the provisions of the General Law of Consumers and Users, nullifying the contract between the Client and SEMILLAS DALMAU without the need to justify their decision and without penalty of any kind.

The Client has a period of 14 calendar days to exercise their right of withdrawal, counting from the moment they receive - at the address designated for such purposes - the item or product purchased through the website.

In order to effectively exercise your right of withdrawal, it will be an essential requirement that, before the expiration of the indicated period of 14 days of withdrawal, the Client comungo to SEMILLAS DALMAU your decision to withdraw from the contract.

Bliss comunication does not require any specific form or justification but must consist of an unequivocal statement from the Client. For this reason and without prejudice to any other type of unequivocal statement, SEMILLAS DALMAU makes available to the Client the following models for the exercise of the right of withdrawal:

  • Return form that appears on the website, through which the Client may comununequivocally indicate your intention to withdraw from the purchase.

Once the Client chooses to notify the exercise of this right of withdrawal to SEMILLAS DALMAU, SEMILLAS DALMAU le comunAcknowledgment of receipt of said withdrawal will be sent without delay by email.

In any case, it is up to the Client to prove that he has exercised his right of withdrawal in a timely manner, in accordance with the provisions of these Conditions.

It is recommended that the Client, prior to completing the right of withdrawal form, carefully read the information that is contained in the withdrawal form itself and that explains to the Client how to complete it and the requirements for the exercise of the right of withdrawal to be made. cash.

In any case, the following will apply to the right of withdrawal:

  • Whatever the means through which the Client notifies the SEMILLAS DALMAU your withdrawal, if the Customer wishes to withdraw from the purchase contract within a period of 14 calendar days from receipt of the purchased item, you can return the item or product to the following address: SEMILLAS DALMAU c/ José Segrelles 12, 46200 Paiporta (Valencia) Spain.

  • The right to withdraw from the purchase contract will apply exclusively to those items or products and items that are returned in the same conditions in which they were received, including all documents and original packaging of the items or products. The Client must deliver the merchandise in the same package in which it was received, box and original packaging.

  • The Client must return, together with the article, the proof of payment.

  • Once the item is received by SEMILLAS DALMAU and after examining it, comunThe Customer will be informed if he is entitled to a refund of the amounts paid, which will take place provided that the value of the item or product has not decreased as a result of handling other than that necessary to assess its suitability with what is expected by the Customer.

  • Items or products must not be damaged, soiled or opened No refund will be made if the product or item is not in the same condition as delivered, has been used (except to the extent necessary to verify its suitability as expected beyond the mere assessment of its adequacy with what is expected by the Client) or if it has suffered any damage, for which the Client must be careful while the items and products are in their possession.

  • The Client may not cut the labels or stain the articles and products.

  • If so, the return will be made as soon as possible and, in any case, within a period of 14 calendar days from the date on which the Customer notified their intention to withdraw, provided that the item or product has been received by SEMILLAS DALMAU in said term.

  • In another case, SEMILLAS DALMAU may withhold the refund until you receive the item or product or until the Customer provides proof of its return, depending on which condition is met first.

  • The return will be made in the same means of payment used to pay for the purchase and will include the price of the item or product and the delivery costs that, if applicable, would have been paid by the Client in accordance with the information provided during the purchase process, unless the latter had expressly selected a delivery method other than the least expensive method of ordinary delivery, in which case SEMILLAS DALMAU will not be obliged to reimburse the additional costs that derive from it.

  • For its part, the Customer must bear the costs incurred to return the item, that is, the costs to send the item or product from its address to the headquarters of SEMILLAS DALMAU (return costs) including, where appropriate, customs expenses and local taxes that may be applicable.

In case of doubt, the Client may contact SEMILLAS DALMAU through the Customer Service by email seeds@semillasdalmau.com or phone number +34 963 423 673.

17.- What is our return policy?

In addition to the 14-day period of the right of withdrawal legally recognized for consumers and users, SEMILLAS DALMAU grants a period of 30 calendar days, from the date of purchase, to return an item or product.

To do this, the Client must complete the Return Form published on the website of SEMILLAS DALMAU. Once SEMILLAS DALMAU receives the information, an email will be sent to the Customer confirming receipt of the completed return form.

The return of the product or item must be made by the Customer at the following address: SEMILLAS DALMAU c/ José Segrelles nº12, 46200 Paiporta (Valencia) Spain.

All items purchased at SEMILLAS DALMAU they can be returned on the condition that (i) the labels of the products and articles have not been cut and they are not stained or damaged or soiled or opened; (ii) they have not been used in such a way that their value has decreased as a result of handling other than that necessary to assess their adequacy with what is expected by the Client; (iii) are returned in the same condition in which they were received, including all documents and original packaging by returning the items in the same package in which the Customer received them (box and original packaging); and (iv) proof of payment is returned along with the item.

Once the item is received by SEMILLAS DALMAU and after examining it, comunThe Customer will be informed if he is entitled to a refund of the amounts paid, which will take place provided that the item or product is in the same conditions in which it was received by the Customer, the value of the item or product has not decreased as a result of a manipulation or use other than that necessary to assess its suitability with what is expected by the Client and the rest of the conditions indicated in the previous section (i), (ii), (iii) and (iv) are met.

Once the product or item is received by SEMILLAS DALMAU and after examining it and verifying that it is in perfect condition and that the conditions indicated above are met, SEMILLAS DALMAU will pay the Client the amount in the same form of payment that the Client used in the purchase.

The return will include the price of the item or product and the delivery costs that, if applicable, would have been paid by the Customer in accordance with the information provided during the purchase process, unless the Customer had expressly selected a delivery method other than the less expensive ordinary delivery, in which case SEMILLAS DALMAU will not be obliged to reimburse the additional costs that derive from it.

The referred delivery costs will in no case include the customs expenses and local taxes that the Client would have paid for the collection of the article or product.

SEMILLAS DALMAU may withhold the refund until you receive the item or product or until the Customer provides proof of its return, depending on which condition is met first.

In case of doubt, the Client may contact SEMILLAS DALMAU through the Customer Service by email seeds@semillasdalmau.com or phone number +34 963 423 673.

18.- What is our policy for changing articles or products?

The Client may request the exchange of the purchased item for another. Any changes are subject to the availability of items or products in stock at SEMILLAS DALMAU.

To carry out the change, the Customer must carry out the return of the item or product in accordance with the provisions of the previous section regarding our "Return Policy" and carry out a new purchase process according to availability through of the web.

19.- What is our return policy for defective items or products?

If at the time of delivery of the product or article there is any defect, the Customer must contact SEMILLAS DALMAU immediately through Customer Service on the phone +34 963 423 673 or by email at the address seeds@semillasdalmau.com providing the necessary information regarding the item or product and the defect or damage it suffers.

The Client will follow the indications of SEMILLAS DALMAU In relation to the return of the article or product, it must be made by the Client at the following address: SEMILLAS DALMAU – c/ José Segrelles 12, 46200 Paiporta (Valencia), Spain.

SEMILLAS DALMAU will examine the returned item or product and comunThe Customer will be informed through the email provided by the Customer, if the return or replacement of the item or product is appropriate, or if either of the two options is appropriate, ask the Customer to decide which of them they wish to opt for.

Both the return and, where appropriate, the replacement of the item or product will be carried out as soon as possible and, in any case, within 14 calendar days following the date of shipment to the Customer by SEMILLAS DALMAU of the email indicating that the return or replacement of the defective item or product proceeds.

In the case of return, SEMILLAS DALMAU will fully reimburse the Customer all amounts paid, including delivery costs at the time of purchase (if these were paid by the Customer) as well as the costs incurred by the Customer to deliver SEMILLAS DALMAU the defective item or product, all this excluding customs expenses and local taxes that the Customer may have paid for the collection of the item or product.

All the amounts to be returned will be reimbursed to the Client through the same means of payment that was used to pay for the purchase.

20.- What guarantee do our articles or products have?

Our articles and products have a legal guarantee of two years in case of lack of conformity due to manufacturing defects, excluding any guarantee derived from the improper use of the articles or products, in accordance with the provisions of the General Law for the Defense of Consumers and Users. In these cases SEMILLAS DALMAU may choose to offer the Customer the possibility of exchanging the item or product for a new one, return the full amount to the Customer or give the Customer the option to buy another item or product with similar characteristics or at the same price.

However, it will be understood that the articles and products are compliant when they respond to the description made and have the qualities described by SEMILLAS DALMAU on this website; (ii) are suitable for the uses to which products of the same type are ordinarily intended and (iii) present the usual quality and performance of a product of the same type that are reasonably expected.

21.- How can the Client submit claims?

The Client may file before SEMILLAS DALMAU your complaints and claims or request information about the items or products offered or purchased through the following channels:

By writing to the following postal address: SEMILLAS DALMAU c/ Bailén 30, ground floor. 46007 Valencia (Spain).

By calling the following customer service number: +34 963 423 673.

Sending an email to the following address: seeds@semillasdalmau.com

Completing the official model of claim forms made available to the Client that can be downloaded here on the website of Ministry of Health Consumption in accordance with the official models established by each ComunAutonomous ity.

Through our accessible customer service form here.

filed a claim, SEMILLAS DALMAU will deliver or send the Client an identification key and a written receipt, on paper or via email, to ensure that the claimant has proof of the presentation of his complaint and claim as well as the date thereof.

SEMILLAS DALMAU will respond to the Client as soon as possible and in any case within a maximum period of one month from the presentation of the claim. If the claim is not resolved within that period, the user is informed that they can go to the "Online Platform for Conflict Resolution" developed by the European Commission, in order to try to resolve out of court any dispute arising from the provision of services by SEMILLAS DALMAU.

To access the “Online Conflict Resolution Platform” you can do it through the following link: http://ec.europa.eu/consumers/odr/. All this without prejudice to the possibility of filing the legal actions that may be pertinent.

SEMILLAS DALMAU makes available to its Clients on the website a complaint form model that may be used by them to present their complaints, without prejudice to the possibility of using the official models that they consider appropriate.

22.- What will be the shape of the comunications that SEMILLAS DALMAU use with the Client?

All comunications and information or comunications that SEMILLAS DALMAU must provide to the Client under these Conditions will be carried out in writing.

The Client agrees that the comunications with SEMILLAS DALMAU be electronic. For contractual purposes, the Client agrees to use this electronic means of comunication and acknowledges that all contracts, notifications, information and other comunications that SEMILLAS DALMAU sent to you electronically meets the legal requirement that it be in writing. The notifications that the Client sends must be made preferably to the contact addresses published in these conditions and in any case subsidiarily on the website of SEMILLAS DALMAU.

23.- How will you treat the personal data of the Client SEMILLAS DALMAU?

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (hereinafter RGPD) and other current regulations on the matter SEMILLAS DALMAU, informs the Client of its data protection policy in relation to the processing of their data for the management of purchases.

Identification and contact data of SEMILLAS DALMAU as data controller

SEMILLAS DALMAU. SL (hereinafter SEMILLAS DALMAU) is responsible for the processing of personal data carried out through the website.

Contact:

Postal contact address: c/ Bailén 30, bajo. 46007 Valencia (Spain).

Contact email address: seeds@semillasdalmau.com

Phone: + 34 963423673

Personal data collection channels

SEMILLAS DALMAU may collect personal data from the Client through this site through the data collection forms published on the website, customer service telephone numbers published on the site and email.

Accuracy and veracity of personal data

SEMILLAS DALMAU will take into account that the data provided by the Client in his registration process for the purchase is true, current and exact and corresponds to his own identity, the Client being prohibited from providing inaccurate or incorrect data as well as third parties, except that ( in the latter case) has the proper legal representation for it. In addition, the Client has the obligation to keep the data updated and accurate, and may make use of the exercise of their rights to do so.

Obligation of comunication of personal data

La comunication of personal data is a legal and contractual requirement necessary to formalize the purchase process and consequently, the Client is obliged to provide personal data to SEMILLAS DALMAU being informed that otherwise the purchase process may not be carried out, and the rules established in the Legal System will also apply.

Legal basis and purposes of processing personal data

With a legal basis in the contractual relationship with the Client and the fulfillment of legal obligations, SEMILLAS DALMAU will carry out the processing of the Client's personal data for the following purposes indicated below:

Execution of the purchase process, which entails, authenticating the identity of the user, processing their order, collection of the price, delivery and collection, management of guarantees, returns, exchanges, customer service, as well as any other act or activity necessary to guarantee the correct buying process.

Shipping of the comunnecessary instructions required for the execution of the entire sales process as described in the previous section.

Accounting, tax, administrative and billing management.

Customer Support.

Claims management.

Management of the right of withdrawal.

Attention to requirements and exercise of actions and procedures before mediation, arbitration, administrative and judicial bodies.

Based on the Client's consent granted by marking the corresponding box or carrying out voluntary registration in the services of this site for the sending of comuncommercial advertising ications, the processing of your personal data will be carried out for the following purposes:

Send of comuncommercial and advertising communications to the electronic contact addresses indicated by the Client in each case, which includes information on offers and promotional campaigns of the articles or products marketed by SEMILLAS DALMAU in relation to seeds, grass, covers, sod and fertilizers.

Based on compliance with legal obligations, in the event that the Client opposes and/or revokes his consent through any of the means enabled for this purpose, SEMILLAS DALMAU I sent comuncommercial and advertising ications offers and promotions of your articles or products, SEMILLAS DALMAU will treat your personal data to cease the treatment for these purposes and not send comuncommercial advertising ications.

Recipients of personal data

With a legal basis in compliance with legal obligations, the Client's personal data will be comunicated to the competent authorities and public administrations by reason of the matter as well as judicial bodies, in particular for the fulfillment of fiscal obligations as well as attention to requirements and requests for information.

With a legal basis in the contractual relationship, the data may be comunicated to the financial entities that manage the collections and payments, as well as to the transport entities contracted for the management of the delivery of the items or products purchased.

In addition, third-party service providers with the category of data processors may process and access personal data in order to provide services that support the data processing tasks carried out. SEMILLAS DALMAU, always commissioned by SEMILLAS DALMAU and prior signing of a treatment order contract with sufficient guarantees of security, confidentiality, return or destruction of data and compliance with the instructions given by SEMILLAS DALMAU to carry out the treatment. In these cases are, among others, the following entities: providers of computer services, tax advice and providers of web hosting services, advertising agencies.

International data transfers

Except for legal obligation or application of any of the exceptions for specific situations contemplated in article 49 of the RGPD, SEMILLAS DALMAU does not carry out international data transfers.

Period of conservation of personal data

The personal data will be kept as long as the treatment is maintained and is necessary for the indicated purposes and upon completion they will be kept in compliance with the legal obligations during the periods established in the applicable regulations.

Exercise of rights

The Client has the right to request SEMILLAS DALMAU the exercise of the following rights:

Access.

Rectification.

Opposition.

Suppression.

Limitation.

Portability.

Withdrawal of consent for data processing, without affecting the legality of the treatment based on the consent prior to its withdrawal.

Opposition to the processing of personal data for profiling.

To exercise any of these rights, the Client must send a letter addressed to SEMILLAS DALMAU, indicating the right you exercise to the following addresses:

Postal contact address: c/ Bailén 30, bajo. 46007 Valencia (Spain).

Electronic contact address: seeds@semillasdalmau.com

In case it is necessary to prove your identity, SEMILLAS DALMAU You may request that you accompany a photocopy of the national identity document.

Right of claim before the control authority

In addition, any Client can file a claim with the Spanish Agency for Data Protection by contacting www.agpd.es or at the following address C/ Jorge Juan, 6. 28001 – Madrid, and/or contact telephone number 912 663 517.

Prior and voluntarily to said claim, you can request the attention of the person in charge of data protection of SEMILLAS DALMAU through email seeds@semillasdalmau.com or phone number +34 963 423 673.

23.- Other rights of the Client regarding electronic commerce and comunelectronic business information

In addition, the Client who has expressly authorized or requested the delivery of comunadvertising commercial ications, newsletters, news and invitations to events by electronic means that, under articles 21 and 22 of the Law on Services of the Information Society and Electronic Commerce, you have the right to oppose the processing of your data for purposes promotions for the reception of comunadvertising commercial ications and advertising, as well as the right to revoke at any time the consent given for this purpose with the simple notification of their will.

To do this, the Client may address his request to the email address: seeds@semillasdalmau.com

25.- Where to consult more information about the privacy policy and treatment of personal data of SEMILLAS DALMAU?

SEMILLAS DALMAU informs the Client that they can consult more information about the privacy policy and data processing of the website of SEMILLAS DALMAU in the Privacy Policy of the site.

26.- What is the calendar of business days for the purposes of what is contemplated in this contract?

The terms and references to business or working days are understood to be made with reference to the National Labor Calendar of Spain, in general, and the city of Valencia, in particular.

27.- What is the legislation applicable to this contract and to the contractual relationship established between SEMILLAS DALMAU and the CLIENT?

These particular conditions and the relationships derived from them are governed by Spanish law.

28.- What alternatives exist for the resolution of conflicts derived from the execution of this purchase contract?

In accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (General Law of Consumers and Users) will be application the Courts and Tribunals of the domicile of the consumer and user.

Likewise, and in these cases, in which the user has the status of consumer in accordance with the General Law of Consumers and Users, by virtue of the provisions of the Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters The user is informed that he may go to the "Online Conflict Resolution Platform" developed by the European Commission, in order to try to resolve out of court any dispute arising from the provision of services by SEMILLAS DALMAU.

To access the “Online Conflict Resolution Platform” you can do it through the following link: http://ec.europa.eu/consumers/odr/

In cases where consumer and user regulations are not applicable (specifically the General Law on Consumers and Users), the parties, renouncing their own jurisdiction, agree that conflicts will be resolved through the Courts and Tribunals of the capital city of Valencia.